Last updated: 31 August 2026
This Privacy Policy explains how OT10 Pty Ltd (ABN 54 673 451 413) (“OurTop10”, “we”, “us” or “our”) collects, holds, uses and discloses your personal information. We are bound by the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
It applies to ourtop10.com.au, including our provider directory, our published reports and our matching tool (the short questionnaire that connects you with a professional).
1. What we collect
Information you give us. When you use our matching tool or contact us, we collect your name, email address, mobile number and the details you choose to provide about your enquiry. Depending on the type of help you are looking for, this may include the state you live in, the kind of service you need, an approximate loan amount or property budget, your employment status, an approximate annual income, how many people are involved in the application, and how urgent your enquiry is.
Information we collect automatically. Like most websites, we collect technical information when you visit, such as your IP address, device and browser type, the pages you view, and the site or advertisement that referred you. We collect this through cookies and analytics tools.
Provider information. If you are a professional service provider listed with us, we collect your business and contact details, and information about your business that we publish or use in our assessments.
We do not ask for, and you should not send us, sensitive information such as health information, government identifiers, or bank account and card numbers.
2. Why we collect it
- To match you with one or more professional service providers suited to your enquiry.
- To pass your enquiry to that provider so they can contact you.
- To respond to you, and to follow up on the enquiry you made.
- To send you market updates and insights, where you have asked to receive them.
- To operate, secure, measure and improve our website and services.
- To meet our legal and regulatory obligations.
If you do not provide the information we ask for, we may not be able to match you with a suitable provider or respond to your enquiry.
3. Who we share it with
When you submit an enquiry through our matching tool, we disclose your details to the professional service provider or providers we match you with, so that they can contact you about your enquiry. That provider handles your information under its own privacy policy.
We also disclose personal information to:
- service providers who help us run our business, including website hosting, email delivery, customer relationship management, and analytics providers;
- our professional advisers, such as lawyers and accountants; and
- any person or body where we are required or authorised to do so by law.
We do not sell your personal information.
4. Overseas disclosure
Some of the service providers we use store or process data outside Australia, including in the United States and the European Union. Where this happens, we take reasonable steps to ensure your information is handled in a way consistent with the Australian Privacy Principles.
5. Marketing and how to opt out
We only send marketing emails to people who have asked to receive them. Every marketing email includes an unsubscribe link, and you can also opt out at any time by emailing [email protected]. Opting out of marketing does not stop us contacting you about an enquiry you have made.
6. Cookies
We use cookies and similar technologies to keep the site working properly, remember your preferences, measure how the site is used, and measure the performance of our advertising. You can block or delete cookies through your browser settings, though parts of the site may not work as intended if you do.
7. How we keep it secure
We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification or disclosure. This includes access controls, encrypted connections to our website, and limiting access to the people who need it. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
8. How long we keep it
We keep personal information for as long as we need it for the purposes described in this policy, and for as long as we are required to keep it by law. When it is no longer needed, we take reasonable steps to destroy it or de-identify it.
9. Accessing and correcting your information
You can ask us for a copy of the personal information we hold about you, ask us to correct it, or ask us to delete it. Email [email protected] and we will respond within a reasonable period. We may need to verify your identity first. If we refuse a request, we will tell you why in writing.
10. Complaints
If you believe we have mishandled your personal information, please contact us at [email protected]. We will acknowledge your complaint and aim to resolve it within 30 days.
If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner at www.oaic.gov.au or on 1300 363 992.
11. Changes to this policy
We may update this policy from time to time. The current version will always be available on this page, with the date it was last updated shown at the top.
12. Contact us
OT10 Pty Ltd (ABN 54 673 451 413)
Email: [email protected]
Contact form: ourtop10.com.au/contact-us